Ordered rectangular umbrella- front gate recently opened a store Legacy West Plano and we received their catalogue. Delivery has just been pushed back a 3rd time. The snotty customer service rep told me she could not make my umbrella arrive faster. Why the *** do they...Read more
Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table in place cracked. Customer service manager guaranteed that next shipment would be...Read more
Just got off the phone with Frontgate's "customer care" representative. Slammed the phone down on her. We purchased their "high quality, uber expensive" outdoor Melrose sofas and end tables and they have completely fallen apart and they think a 10% off gift certificate...Read more
I didn't like
- Deceptive practices
- Quick to say i am sorry with not resolution
Short Review on March 26, 2017
Hey, folks. Don't push 25% savings on inventory you don't have, products you can't produce or ship. At the elevated prices your company charges, likely you'd make a pretty fair profit on my order if you could fulfill it. Regardless, would appreciate a simple "not available " rather than a failing load program which is cheap deflection to actually booking an order. Fix that.
3 Bar Stools Review
Horrible customer service. Have been on hold for over 20 minutes without being able to talk to someone. Ordered 3 items online and needed return labels and a UPS pickup. They only sent 2 labels and UPS won't take the 3 items with only 2 labels. Now cannot get Frontgate on the phone. Will NEVER order from them again.
Failure to deliver on order blamed ups and took no responsibility
Short Review on June 27, 2016
Horrible customer service all the way to supervisors!!!
I hate Frontgate! #Frontgatesucks #NoFrontGate #FrontGate I ordered patio furniture early July with an expected shipping date of July 31st. I get a call from them end of July to say they ran out of stock and needed another month. They finally came to deliver my...Read more
Placed order on April 28th for Carlise chat set with orginal ship date of 6/17. Ship date changed to 7/17, 8/7, and now 8/21 (which I have no confidence in) Customer service is useless. I ask for escalation and they refer me to HSNi, who is responsible for shipping...Read more
I didn't like
- Inability to have a clue as to delivery times
A couple of years ago, we purchased12 curved stacking chairs at $299 for four. Some them turned color from brown to green, but it wasnt until 6 of them literally fell apart that we decided to complain. After all, a chair shouldnt disintegrate so quickly. George...Read more
frontgate didnt care and told me to just wait for it to be resolved by UPS non existant customer service. They expect a customer to just be out the shipping cost with no product while they take their time... not an adequate solution for a retailer! As a customer I...Read more
Purchased two sets of their Balencia Chaise Lounge Chairs. Four total. I brought the chairs out of protected winter storage and one of the chairs had deteriorated and was not useable. Out of warranty so no return was allowed. When I wanted to purchase a replacement...Read more
The company touts these chairs as having been made of "weatherproof" material for outdoors. That is NOT correct. I have not used these for one season yet, and the lacquer is completely cracked on the bamboo parts and now MOLD formed in all the cracks. They told me to...Read more
The Palisades outdoor modular collection is a pleasant departure from the ubiquitous brown wicker. Alarmingly, for each outdoor furniture collection, there is no review or at most one lukewarm review. Moreover, the product description is minimal. In order to obtain...Read more
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