Frontgate Phone Numbers and Emails

Toll-Free Number:

  • (888) 263-9850

Frontgate Emails:

Customer Service
Legal
Privacy Inquiries
Media

Frontgate Contact Information

Frontgate Website:

Frontgate Help Center:

Corporate Office Address:

Frontgate
5566 West Chester Road
West Chester, Ohio 45069
United States
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Frontgate Rating Based on 76 Reviews

Rating details

1.8
more details
Customer service
Reliability
Delivery Service
Product or Service Quality

Rating stats

Rating trend

Summary of Frontgate Customer Service Calls

83 TOTAL
CALLS
07:38 AVG CALL
DURATION
39% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Frontgate Customer Service?

Request for Information Question:

  • “Question on order recieved”
  • “Question about bows”
  • “About a crooked candle that I received”

Return/ Replace Question:

  • “Return”
  • “Return issue”
  • “Clock replacemdnt”

Shipping and Delivery Question:

  • “Shipment”
  • “Have not received part of order”
  • “Product delivered”

Refund Question:

  • “Refund due”

Website/ Application Question:

  • “My catalogue says 20 % off site wide and I cannot change the offer code on my order to reflect that”

Product/ Service Question:

  • “Damages”

Account Question:

  • “Account questions”

Payments and Charges Question:

  • “Coupon”

Other Question:

  • “Checkout problem”
  • “Color sample”
  • “Update and price adjustment on an order”

About

Frontgate Return Policy
If, for any reason, The Client are not satisfied with The Customer's order, simply return it within 90 days, and Frontgate will replace it or refund the cost of the item (excluding Shipping and Handling fees). All returned items must be in their original packaging and in the condition in which they were received for a full refund. www.frontgate.com will replace any defective item for up to a full year from the date of purchase. All damages or defects must be clearly communicated to the customer service representative. Verification of the reported issues is completed through an inspection upon Company's receipt of the returned item(s). After Company's review, The Customer will receive an exchange, merchandise credit or refund. Based on the size and weight of the product, the packaging slip may contain a UPS return label. Complete the return and exchange form on the pack slip, and include it with the item(s) The User of Website are returning.
To read more: https://www.frontgate.com/returns-and-exchgs/content
Frontgate Delivery Policy
To read more: https://www.frontgate.com/shipping/content
Frontgate Privacy Policy
To read more: https://www.frontgate.com/privacy-rights/content
Frontgate FAQ
To read more: https://www.frontgate.com/faqs/content
Top Frontgate Services

Shipping Service, Customer Care, Delivery Service

Top Frontgate Products

Outdoor Furniture, Chair, Christmas Tree

Frontgate Pros and Cons

Pros: Item i ordered, Products overall, Variety of selections, Stacking chairs and arm chairs, Product overall

Cons: Customer service, Shipping is so inaccurate, Inability to have a clue as to delivery times, Deceptive practices, Returns policy and costs are ridiculous

Related Companies

Qurate Retail, Zulily, QVC, Home Shopping Network, Grandin Road

Summary

Frontgate is American home and garden furniture provider. Company was founded in 1991. It is headquartered in West Chester, Ohio. Company offers products from such brands as Grandin Road, Ballard Designs, Garnet Hill, Smith and Noble, The Territory Ahead and TravelSmith. Company offer the following products: outdoor furniture, outdoor décor and accessories, pool and beach, bed and bath, indoor décor and furnishing, pet products, electronics and leisure, kitchen and entertaining, gifts and frontgate outlet. Frontgate recognizes Bill Me Later system. Company releases catalogues with new products and it is very easy to request them. All products have exceptional quality and affordable prices.

Frontgate reviews and complaints

Frontgate is ranked 340 out of 1641 in Furniture and Decor category

Area Served

Worldwide, USA

Payment Methods

MasterCard

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