After buying from Frontgate for nearly 10 years I have decided their customer service has diminished so much I will not do further business with them again. Had ordered an outdoor decorative rug, was given a "ship" date of 4/26/2013 by over sized shipping.
On 5/10 called to see why was not delivered and was told they would have "vendor" email me on status. Never received email and called on 5/13 again. Was told they would look into it. I told "Beth" I wished to just cancel and look for it locally.
Next day on my credit card I saw a charge for carpet as of 5/14/2013. So definitely buyer beware! After I called to cancel it was miraculously shipped and I received email notifying item was to be delivered as of Wednesday 5/15/2013.
Unfortunately I now have 2 out door carpets as I had found one locally. Customer service was manipulative and unhelpful to say the least.
Review about: Frontgate Shipping Service.