Update by user Jul 01, 2017
They offered me a paltry $25 and free shipping after I spend another $600 for another set. I told them not to bother and don't insult me like that. Done with FG forever.
Original review posted by user Jun 01, 2017
Purchased two sets of their Balencia Chaise Lounge Chairs. Four total.
I brought the chairs out of protected winter storage and one of the chairs had deteriorated and was not useable. Out of warranty so no return was allowed. When I wanted to purchase a replacement chair they would only sell me the pair at full price. The quality Frontgate advertises is not there, nor is their customer service.
Purchasing their expensive products is a RIP OFF. I have spent literally thousands at Frontage.
Sometimes even knowing I could find lower priced items elsewhere, but I was hoping for good customer service. I'm looking to purchase and replace their defective item, but I'm not going to pay double for what I need.
Product or Service Mentioned: Frontgate Outdoor Furniture.
Reason of review: Damaged or defective.
Monetary Loss: $250.
Preferred solution: Let the company propose a solution.