Update added by user Aug 03
Within 2 days of submitting a complaint to the Better Business Bureau, Lorece Hoffman of Frontgate professionally and cordially acknowledged my complaint and authorized a full refund in accordance with the Frontgate warranty.
Original review posted by user Aug 02
BUYER BEWARE: After learning from www.frontgate.com that Frontgate had an outlet store nearby, I visited the store and purchased an outdoor wicker set.After 11 months, the wicker webbing became brittle and started disintegrating in large patches in multiple locations.
I contacted Frontgate to resolve the complaint, but Frontgate said the outlet store is a different entity than the catalog store. There is nothing on the outlet store page, which is accessed through www.frontgate.com, that says this and, in fact, there is a direct link to the Frontgate Guarantee at the bottom of the web page for the outlet store. Charles Jacobi, from the "office of the President" at Frontgate said that the Guarantee link is a "typo" and they will not honor the one-year warranty. There is nothing on the Frontgate web site, product tag, or register receipt that says that the outlet store is not affiliated with the catalog store or that the Frontgate warranty does not apply to purchases made at the outlet store.
In addition, the warranty text specifically says that it applies to "any Frontgate product".Frontgate does not stand behind their products or their warranty.
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