Product: Frontgate Shipping Service Clear all filters (0 of 13 reviews match)
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Horrible experience with outdoor furniture order. Ordered palisades outdoor furniture totaling over $7,600. You'd think at that price customer service would want to be helpful. The items were delayed 5 times, the last time only the corner of the couch was delivered...
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1.3
Product
Frontgate Shipping Service
I didn't like
  • Canceled order after three months
  • No estimate on delivery date
#1307367
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I ordered replacement cushions from Frontgate because they were available and not on back=order. The pillows were back-order, but I could wait for these. Ordered cushions June 9, not on back-order Receipt arrives with expected delivery of 6/20-26 back-ordered pillows...
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2.1
Product
Frontgate Shipping Service
I liked
  • Products overall
I didn't like
  • Shipping is so inaccurate
  • Deceptive practices
#1304987
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Spoke to CS supervisor who refused to cancel order claiming the items were on the truck. I told them to pull them off the truck! No such tracking number!!!!! Providing false info, lack of notification, claiming e-mails were sent but no record of them. Never again will I purchase anything from Frontgate...
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1.0
Product
Frontgate Shipping Service
I didn't like
  • Customer service
  • Inability to have a clue as to delivery times
  • Deceptive practices
#1242271
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All Frontgate wanted to do was send me another as if nothing had happened. Not only did it cost them a fortune with eight shipping and returns charges, they also lost a customer as well. Do not deal with Frontgate or Grandinroad (sister company). Poor quality products...
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Product
Frontgate Shipping Service
#1206381
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I ordered a luxury pet crate on 2/22/18. It was listed as being IN STOCK. I received my order confirmation via email where it stated all the details. I paid $55 for shipping and it was to be delivered between 2/28/28 and 3/6/18. That was the last email communication I...
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2.5
Product
Frontgate Shipping Service
#1203035
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Don't know how a company can survive when consumers demand everything instantly and this company can't deliver, AT ALL.... My disappointment is largely unappreciated by Frontgate and their form notifications of shipping delays disrespectful. Seems to be a recent issue...
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Anonymous
Ryan

Welcome to the world of Frontgate! Nothing is ever in stock and they always push delivery at least 3 times.

2.2
Product
Frontgate Shipping Service
I didn't like
  • Inability to have a clue as to delivery times
#1083829
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this is a regular scam that Frontgate participates in. So done with them. When they offer better discounts they make up for the margin difference in shipping charges. Furniture whether delivered white glove or not that costs $1536.50 (with discount) should not cost...
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Product
Frontgate Shipping Service
#929450
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Today is July 19th and the back order date is now listed as August 22 and as the (no so) customer service agent informed me, Frontgate does not guarantee any shipping date. Regardless, a ottoman, which is an accessory to the items yet to be shipped and received by me...
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Product
Frontgate Shipping Service
#885037
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Longtime customer. Along with a lot of other high-end bedding, I ordered two pricey Zen Pillows in October 2015, Of all the items ordered, these came very late, with no notice from Frontgate. In fact, I had to do all the follow-up. After inquiring several times, they...
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2.0
Product
Frontgate Shipping Service
I didn't like
  • I did all the prompting
#795828
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I ordered a mirror on Nov. 7th for Christmas, paid for it, the giftwrap and the shipping. Came broken, not gift wrapped. FOUR times I returned this mirror and four times they sent the exact same broken mirror back after assuring me they would send me a new one that...
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South Hamilton, Massachusetts
Product
Frontgate Shipping Service
#748154
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