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Low quality product at a premium price and won't honor the warranty

1.9
Frontgate - Low quality product at a premium price and won't honor the warranty
Frontgate - Low quality product at a premium price and won't honor the warranty
Frontgate - Low quality product at a premium price and won't honor the warranty
Frontgate - Low quality product at a premium price and won't honor the warranty
We bought 2 of their Palermo sofas in 2014 and the metal tubing under both of them is broken in 3 places on each. They are unusable by any adult and Frontgate has offered only a gift certificate for 10% at there store. So much for the 10year frame warranty. I'm the heaviest person in the family at 195 lbs and we've never had more than 4 people on it at one time and the couches have always been indoors. I have added wood legs to the couches but the cushions are way too thin for a product at this price point and you feel the broken frame through them.

User's recommendation: Frontgate is selling overprice garbage.

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#2763286 Review #2763286 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Received an order I didn't submit

While furnishing a new home, I forgot that I had ordered an item that I had since changed my mind about. Just had to return it.
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#3384253 Review #3384253 is a subjective opinion of poster.
Location
Cape Coral, Florida

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Deceptive email promotions

Received on email from Frontgate promoting free shipping in addition to their best online offer. Deception at its best!!

User's recommendation: Don’t purchase from this company as they are just greedy.

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#3258371 Review #3258371 is a subjective opinion of poster.
Location
Western Springs, Illinois
New Reviewer

Complaint. Warning to others!

1.0
Ordered set of four cushions. No delivery on due date. Pushed shipment back three times. Dont bother with this company. You wont get your items. Same thing happened with a rug and also patio furniture. Kept pushing back delivery date. Why bother? How do they stay in business

User's recommendation: Stay away.

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#2558825 Review #2558825 is a subjective opinion of poster.
Product
Frontgate Outdoor Furniture
Cons
  • Dont have product
Preferred solution
Full refund

What a tacky title! Be ashamed. My representative was cordial but not to aggressive in solving my problem.

Ordered sofa. Sofa arrived. No legs!!!! Asked that the legs be expited ASAP. Was told one week to 10 days for a review. Totally not acceptable. Exactly what do I expect? Have guest arriving. No sofa legs! How hard can this be to fed ex sofa legs??
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#2549352 Review #2549352 is a subjective opinion of poster.
Location
Fairfield, Montana
New Reviewer

Defective items

1.0
Purchase Maison brush holders from Frontgate. These items have progressively rusted on the inside of both items which has caused harm to our family health. Contact Frontgate to get a resolve with either an exchange or discount on replacement. Told that we had 90 days to return and 1 year warranty. Informed that we were out of both of these guidelines with nothing Frontgate will do to resolve. Be careful in purchasing these or other items from Fromtgate as they have no interest in supporting customers in any way with an item that is clearly defective and unsafe!

User's recommendation: Do not purchase!

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#2541709 Review #2541709 is a subjective opinion of poster.
Cons
  • Poor value
Preferred solution
Let the company propose a solution

Spare Part

5.0
Even though I bought a stepladder 10+ years ago, Frontgate was good enough to research it, but unfortunately determinen that no spare parts were available for that item.
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#2398818 Review #2398818 is a subjective opinion of poster.
Location
Glen Mills, Pennsylvania

1.0
Frontgate - They keep removing my reviews/ just a warning to other customers
1. Ordered the bistro chairs, FG was milking me for over 3 months that my order is delayed and never got to the point to be in stock and delivered... why do you even sell the product you don't have? Looks like scam to me. I finally got enough of bs and canceled the...
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#2230919 Review #2230919 is a subjective opinion of poster.
Location
Punta Gorda, Florida

Check on an order

4.9
LikeI've always been very satisfied with Frontgate's customer service. They are very prompt & responsive if I have an order or on rare occasion a problem. They've always taken care to resolve issues and keep me posted about order arrivals.

User's recommendation: If you see something you want, don't put off ordering too long. Popular items sell out fast.

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#2166326 Review #2166326 is a subjective opinion of poster.
Service
Frontgate Customer Care

Ads covering page

1.0
Ads covering any site visited covering more than necessary area is now insured of no purchases from Front gate. There are many sources to buy from that do not invade privacy!
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#2082289 Review #2082289 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Frontgate Website
New Reviewer

Nasty customer service

1.0
Tried to order on line 3 times . Credit card rejected-a valid one-. When I called for help , I was told to call my bank. Card used 6 times today without fail. Never tried to help. Ordered same product 10 minutes later from another company. Will receive product next week. I have ordered from this company before. Never again!
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1 comment
#1876541

Yep

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#1961847 Review #1961847 is a subjective opinion of poster.
Cons
  • Poor personnel
Preferred solution
Apology

High cost of returning an item.

2.0
I returned to gates with the proper shipping label at UPS. I was refunded $333.76 out of the $476.22 purchase price (which included the cost of shipping). It seems unreasonable that It cost me $142.46 to return the two gates. (two packages).

User's recommendation: I would not shop here. The items are very expensive without the high quality customer service that should accompany an upscale retailer.r.

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#1951709 Review #1951709 is a subjective opinion of poster.
Location
Middle Island, New York

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Verified Reviewer New Reviewer

They STINK

1.0
NO CUSTOMER SERVICE!!!!!!! I SPENT THOUSANDS ON POOL / PATIO ENTERTAINMENT PRODUCTS. THEIR $399 FLOATING RAFTS FAD AND CRACK. WRITTEN LETTERS TO SENIOR MANAGEMENT AND NOT EVER EVEN A PHONE CALL. SPEND YOUR MONEY USING GOOGLE AND BUY DIRECT.

User's recommendation: SHOP GOOGLE AND BUY DIRECT.

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#1924541 Review #1924541 is a subjective opinion of poster.
Cons
  • No product support
  • Returns policy and costs are ridiculous
  • Calls
Loss
$900
Preferred solution
Let the company propose a solution
New Reviewer

Consistent Very Poor Quality Service

1.4
I have over the years purchased several thousand dollars worth of Frontgate products yet endured extremely poor customer service. No more. Though a slow learner, I finally have succumbed to realization that their top management could not care less about the Frontgate buying experience let alone retaining a repeat customer.

User's recommendation: NEVER buy anything from Frontgate.

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#1851543 Review #1851543 is a subjective opinion of poster.
Service
Frontgate Customer Care
Cons
  • Worst shopping experience on internet
Preferred solution
Deliver product or service ordered

Absolute junk

1.0
Poor quality slow shipping and rude service. I will not order from front gate ever again
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#1651965 Review #1651965 is a subjective opinion of poster.
Location
Byron, Georgia

Order outdoor wall clock w temp and humidity. Arrived and did not work

5.0
Allied and they shipped new one right away. Good response and timely
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#1582875 Review #1582875 is a subjective opinion of poster.
Reason of review
Good quality

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