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The bed was in stock when I ordered and it is now 2.5 months later and I still have a bed with damaged parts. Delivery took much longer than estimated. Once the delivery company got the items, they were booked out for more than 2 weeks, so my item sat in a warehouse...
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2.3
I didn't like
  • Inability to have a clue as to delivery times
  • Shipping is so inaccurate
#1183981
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Our Christmas tree lights started going out the first year we owned the frontgate tree, despite the claim that they will stay lit even if one bulb is out. We replaced all the fuses, still no luck, as multiple strands of lights are now burned out, and the bulbs are even...
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#1159889
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The color of their garland is a low quality cheesy kelly green that you would find in a cheap dive. Nothing like the rich color they advertise in the catalog or online. To add insult to injury they make you pay for the return. Take it or leave it policy. Fool me...
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1.6
#1139103
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Frontgate - Horrible customer service

Paid over $5,000 for an item that keeps arriving damaged, or the delivery does not show. We are on the 7th attempt. They offer a STORE CREDIT if I can’t resolve!!! ARE YOU KIDDING???
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1120894
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Ordered rectangular umbrella- front gate recently opened a store Legacy West Plano and we received their catalogue. Delivery has just been pushed back a 3rd time. The snotty customer service rep told me she could not make my umbrella arrive faster. Why the *** do they...
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2.1
#1115082
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Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!!
Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table in place cracked. Customer service manager guaranteed that next shipment would be...
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2.1
#1104521
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Just got off the phone with Frontgate's "customer care" representative. Slammed the phone down on her. We purchased their "high quality, uber expensive" outdoor Melrose sofas and end tables and they have completely fallen apart and they think a 10% off gift certificate...
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2.3
I didn't like
  • Deceptive practices
  • Quick to say i am sorry with not resolution
#1097197
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I hate Frontgate! #Frontgatesucks #NoFrontGate #FrontGate I ordered patio furniture early July with an expected shipping date of July 31st. I get a call from them end of July to say they ran out of stock and needed another month. They finally came to deliver my...
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#1093914
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Placed order on April 28th for Carlise chat set with orginal ship date of 6/17. Ship date changed to 7/17, 8/7, and now 8/21 (which I have no confidence in) Customer service is useless. I ask for escalation and they refer me to HSNi, who is responsible for shipping...
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Anonymous
Ryan

Welcome to the world of Frontgate! Nothing is ever in stock and they always push delivery at least 3 times.

2.2
I didn't like
  • Inability to have a clue as to delivery times
#1083829
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A couple of years ago, we purchased12 curved stacking chairs at $299 for four. Some them turned color from brown to green, but it wasnt until 6 of them literally fell apart that we decided to complain. After all, a chair shouldnt disintegrate so quickly. George...
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#1077176
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