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Frontgate - Faulty Christmas Tree Stand
I bought an 8' Christmas tree in 2008. Paid $900 for the tree. I figured this would last for years because Frontgate items are such high quality. Nope...a piece of the stand broke in 2012, and got it welded. Then this year the stand broke totally off the frame of the...
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Company wrote 0 private or public responses to the review from Nov 28.
Anonymous
Anon

I wish I had $900 to waste on a Christmas tree. Count your blessings, some people can't afford food.

Anonymous
Anonymous

It did last for years. You've simply outlasted it.

#1410206
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In the past, I have purchased two Grand Nobel trees from Frontgate with both of them having light failure which went beyond the three year limited replacement warranty for the lights. The public should know and understand that these lights are proprietary to Frontgate...
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Company wrote 0 private or public responses to the review from Nov 26.
1.1
#1408613
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I ordered a baseball wallet with a piece of a baseball that was actually played at an MLB game. I ordered it because it said "wallet". When I received said "wallet", it was actually a money clip with a credit card slot in the back. It was NOT a wallet. I called them...
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Company wrote 0 private or public responses to the review from Nov 21.
#1405283
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Wow, horrible customer service! Junk stores provide better! Ordered a very expensive lighted gift box as advertised on site. It arrived and had no lights! Frontgate agreed it was listed wrong. Instead of sending replacement at once as exchange, only options were to...
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Company wrote 0 private or public responses to the review from Nov 07.
1.9
#1395420
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Two months ago I ordered the Watercolor Giclee Coral Ming Dragon Vase and the Ming watercolor dragon vase. They finally arrived. I ran to the UPS truck and the delivery man said that it appeared that everything inside was broken. He said that he could feel that there...
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Company wrote 0 private or public responses to the review from Oct 15.
1.0
#1382372
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Frontgate - Ordered an outdoor couch that was lost in shipping

Terrible service in replacing the couch!
Company wrote 0 public responses to the review from Oct 05.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Website
#1373831
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I purchased a home and as part of the deal the former owners left the Frontgate furniture. I needed a simple clip that had broken to hold the furniture together. After six e-mails to Frontgate I was told in each that they could not sell me the part unless I could find...
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Company wrote 0 private or public responses to the review from Oct 02.
1.0
#1371781
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This store is a rip off. I ordered a outdoor set mid May 2018. It was supposed to be delivered in a month. A month goes by no delivery, no communication. Hours on customer service, will be delivered in a month. Month goes by and same thing. Hours again of our time....
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Company wrote 0 private or public responses to the review from Sep 25.
1.6
#1365974
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Frontgate - Wrong product sent - struggle to get a full refund
Frontgate - Wrong product sent - struggle to get a full refund
Frontgate - Wrong product sent - struggle to get a full refund
I ordered a 3x5 front door mat for $132.30 and was charged an additional $28.35 for shipping. I was a little surprised at the shipping charge given the price of the order, but I wanted the mat. It took 2 weeks to arrive, the box was extremely damaged (top part missing...
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Company wrote 0 private or public responses to the review from Sep 25.
#1365221
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Frontgate - Sent incorrect item - had to fight for refund
Frontgate - Sent incorrect item - had to fight for refund
Frontgate - Sent incorrect item - had to fight for refund
I ordered a 3x5 front door mat for $132.30 and was charged an additional $28.35 for shipping. I was a little surprised at the shipping charge given the price of the order, but I wanted the mat. It took 2 weeks to arrive, the box was extremely damaged (top part missing...
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Company wrote 0 private or public responses to the review from Sep 25.
#1365210
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