Frontgate Reviews and Complaints
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2
Issues
resolved
83
Total
reviews
$33.9K
Claimed
losses
$1.1K
Avg
loss
13.6K
Page
views
What was your experience with Frontgate?
Customers don't like
- Customer service
- Shipping is so inaccurate
- Overpriced and poor quality
Customers like
- Item i ordered
- Stacking chairs and arm chairs
- Products overall
This is one of the worst companies I have ever dealt with! Ordered the Arras Gate wall art. First shipment I received the wrong item. Second try I received the same wrong item. Third attempt I received the correct item but it was damaged. The box was fine. The fourth...
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I ordered a luxury pet crate on 2/22/18. It was listed as being IN STOCK. I received my order confirmation via email where it stated all the details. I paid $55 for shipping and it was to be delivered between 2/28/28 and 3/6/18. That was the last email communication I...
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The bed was in stock when I ordered and it is now 2.5 months later and I still have a bed with damaged parts. Delivery took much longer than estimated. Once the delivery company got the items, they were booked out for more than 2 weeks, so my item sat in a warehouse...
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Product
I didn't like
- Shipping is so inaccurate
- Inability to have a clue as to delivery times
Our Christmas tree lights started going out the first year we owned the frontgate tree, despite the claim that they will stay lit even if one bulb is out. We replaced all the fuses, still no luck, as multiple strands of lights are now burned out, and the bulbs are even...
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Product
The color of their garland is a low quality cheesy kelly green that you would find in a cheap dive. Nothing like the rich color they advertise in the catalog or online. To add insult to injury they make you pay for the return. Take it or leave it policy. Fool me...
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Frontgate - Horrible customer service
Paid over $5,000 for an item that keeps arriving damaged, or the delivery does not show. We are on the 7th attempt. They offer a STORE CREDIT if I can’t resolve!!! ARE YOU KIDDING???
Ordered rectangular umbrella- front gate recently opened a store Legacy West Plano and we received their catalogue. Delivery has just been pushed back a 3rd time. The snotty customer service rep told me she could not make my umbrella arrive faster. Why the *** do they...
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Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table in place cracked. Customer service manager guaranteed that next shipment would be...
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Just got off the phone with Frontgate's "customer care" representative. Slammed the phone down on her. We purchased their "high quality, uber expensive" outdoor Melrose sofas and end tables and they have completely fallen apart and they think a 10% off gift certificate...
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Product
I didn't like
- Quick to say i am sorry with not resolution
- Deceptive practices
Similar to Frontgate
I hate Frontgate! #Frontgatesucks #NoFrontGate #FrontGate I ordered patio furniture early July with an expected shipping date of July 31st. I get a call from them end of July to say they ran out of stock and needed another month. They finally came to deliver my...
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Product