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I ordered replacement cushions for our outdoor patio furniture. Several items were on backorder when I placed the order. After 6 weeks, they began to ship. The last item to arrive was the Ottoman cushion. It was the wrong size and clearly not an Ottoman cushion. Call...
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1.0
#1290788
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I placed an order with Frontgate for chaise cushions on 5/21 and after checking several times the date for delivery kept moving farther away. The last update was for 7/2. I wrote the company with my complaint of a 6 week delay in delivery of seasonal chaise cushions...
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4.0
#1279834
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On 5/21/18 I ordered the replacement chaise cushions 143086 CCT 2375 from Frontgate as I needed them for an event to sell my house. Back ordered date does not appear on the ordering page. It only shows up on the final check out page which I did not notice. A few weeks...
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1.8
I didn't like
  • Inability to have a clue as to delivery times
#1277666
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Ordered 2 Balencia Chaise w/cushion, 5/28. Chaise came on time., Not usable w/o cushions. Catalog said cushions available 6/12. On 6/11, checked my order on line, now not available until 7/30 + 5-7 days for delivery, so will be able to use o/a 8/10! Bye bye summer. On...
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I didn't like
  • Any of it
#1277450
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Frontgate - Buyer Beware

Front gate outdoor furniture delivery dates are horrible...3 weeks. Customer service is inept. After I complained about long wait for delivery they said they would change to express delivery. They never prosessed the change & wanted more $ for a new order to make change. They do not listen or actually help the customer. Go some where else!
#1275438
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I paid a lot for this umbrella thinking that it would last a long time but I was wrong! Is now a hazard and there’s a be put to the curb I spent over thousand dollars for this thing to put on the curb! Yes I’m pissed off customer service sucks! The thing is he only...
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1.6
#1258853
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Frontgate - Entry door monogram mar

The mat shred unbelievably from the moment I took it out of box and removed my old mat so I have no choice to use it and box is torn to return Bad product
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1254258
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I ordered an outside teak dining table. It was very unclear in the catalog that the table was going to be unassembled when delivered. It was dropped in my driveway in boxes and in pieces. I saw the assembly for other items but not under this item. This was one of the...
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#1251514
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My wife and i bought a few of their $800 out door umbrellas...and after time, one of the strings that raise the umbrella broke..I was initially told they would contact the vendor to gain restringing directions..as they had done in the past for other customers...
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1.0
I didn't like
  • Customer service
  • Quick to say i am sorry with not resolution
  • Deceptive practices
#1246432
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Frontgate - Worst internet shopping experience
Worst company i have ever purchased from. Bought outdoor dining room set $5800- five months to get with constantly changing delivery dates. They will not contact you and inform you of your order status, the order didn't show many times and i had to call and get...
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1.0
I liked
  • Variety of selections
I didn't like
  • Shipping time
#1245035
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