Frontgate Reviews and Complaints
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Customers don't like
- Customer service
- Shipping is so inaccurate
- Inability to have a clue as to delivery times
Customers like
- Products overall
- Item i ordered
- Variety of selections
Ballard Designs/Frontgate shipped me the wrong merchandise. I called and let them know about their mistake and was told they would have the wrong item picked up at the same time my correct item would be delivered. Delivery guys show up and didn’t have a clue about...
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Frontgate poses as a online, high end, high-quality, luxury and unique home goods provider and they do have so very nice and unique items, although the quality of these items often does not match the high prices. The problem is when there is a problem and there seems...
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Product
I ordered the chesterfield sectional and matching chair in wolf gray (totaling $12k) and received the chair 8 months after the sectional, but in a totally different color of wolf gray. I have received 3 deliveries of the chair, all of which have been the same exact...
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I purchased a product on Frontgate's website. The product had a 255 discount. I paid through PayPalal for the original price. Then Frontgate added another charge for 758 dollars and some change. It has been about 10 days, and I still have not received a refund. I have...
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I didn't like
- Overcharged and frustration in dealing with customer service
- Deceptive practices
- Customer service and overcharge
Horrible experience with outdoor furniture order. Ordered palisades outdoor furniture totaling over $7,600. You'd think at that price customer service would want to be helpful. The items were delayed 5 times, the last time only the corner of the couch was delivered...
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Product
I didn't like
- No estimate on delivery date
- Canceled order after three months
I ordered replacement cushions from Frontgate because they were available and not on back=order. The pillows were back-order, but I could wait for these. Ordered cushions June 9, not on back-order Receipt arrives with expected delivery of 6/20-26 back-ordered pillows...
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Product
I liked
- Products overall
I didn't like
- Deceptive practices
- Shipping is so inaccurate
I ordered replacement cushions for our outdoor patio furniture. Several items were on backorder when I placed the order. After 6 weeks, they began to ship. The last item to arrive was the Ottoman cushion. It was the wrong size and clearly not an Ottoman cushion. Call...
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I placed an order with Frontgate for chaise cushions on 5/21 and after checking several times the date for delivery kept moving farther away. The last update was for 7/2. I wrote the company with my complaint of a 6 week delay in delivery of seasonal chaise cushions...
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On 5/21/18 I ordered the replacement chaise cushions 143086 CCT 2375 from Frontgate as I needed them for an event to sell my house. Back ordered date does not appear on the ordering page. It only shows up on the final check out page which I did not notice. A few weeks...
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I didn't like
- Inability to have a clue as to delivery times
Similar to Frontgate
Ordered 2 Balencia Chaise w/cushion, 5/28. Chaise came on time., Not usable w/o cushions. Catalog said cushions available 6/12. On 6/11, checked my order on line, now not available until 7/30 + 5-7 days for delivery, so will be able to use o/a 8/10! Bye bye summer. On...
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I didn't like
- Any of it
I had the same experience. My cushions have still not arrived and were just pushed out by another 2 weeks. Website displaying dates that are sooner than the dates they tell me...